Enterprise Customer Success Manager – Real Estate Finance Software / SaaS (m/f/d)

About Us

iDWELL (derived from “dweller”) is one of the leading software companies in the real estate industry, headquartered in Vienna. We develop innovative, solution-oriented concepts to simplify and digitize workflows and communication processes within the real estate sector. Our client base includes more than 750 property management companies, serving over 100,000 users and managing a real estate portfolio of 1.5 million residential units across the DACH region.

What We Offer

• Efficient recruitment process (for strong candidates, the entire process can take less than 4 weeks)
• Competitive annual gross salary starting from €45,000 (full-time), depending on experience and qualifications
• Internal training programs and structured onboarding (including participation in our Real Estate Academy)
• A responsible role with direct insight into finance and enterprise processes within a growing SaaS company
• Choice of Mac or Windows – we provide the tools you need
• A digitally driven company using modern software solutions
• Exciting tasks within a highly qualified, loyal, and motivated team
• A positive and open company culture based on mutual respect and appreciation
• Flexible working hours
• Snacks, beverages, and access to an in-house fitness center

Your Responsibilities

• Support the iDWELL Finance team in daily operations, including handling support requests, phone inquiries, offers, contracts, invoices, and enterprise client training
• Coordinate internal processes between Sales, Customer Support/Success, and Development teams
• Maintain and manage customer master data and contractual documentation in CRM systems
• Serve as a key contact for administrative inquiries from enterprise clients, ensuring smooth communication
• Conduct training sessions and consulting appointments on the use of iDWELL Finance (acting as a software expert)
• Analyze and document relevant system and software processes and contribute to their continuous optimization
• Prepare analyses, reports, and presentations to support management

Your Profile

• Ideally, a completed commercial education (e.g., business school, university, or equivalent) with a focus on finance, business administration, or a related field
• Basic accounting knowledge is an advantage
• Initial professional experience in finance, controlling, or a commercial support role
• Experience in SaaS, real estate, or consulting environments is a plus
• Structured, detail-oriented working style with the ability to stay organized in dynamic environments
• Strong technical affinity; proficiency in MS Office (especially Excel) is essential; experience with CRM systems such as Pipedrive, HubSpot, or Salesforce is a plus
• Excellent German and good English skills, both written and spoken

Our Recruitment Process (100% Transparent)

If your profile convinces us, the process can move quickly and typically looks like this:

• You submit your application (Week 1)
• If your profile is a match, we will contact you within 24 hours (Week 1)
• First online interview (Week 1–2)
• On-site meeting to get to know your future workplace and team (Week 2)
• Final decision within 2–4 days, followed by your offer and employment contract within 48 hours (Week 3)