Email

Email Integration with Gmail – communication that drives collaboration

The workday begins. Even before the first phone rings, your inbox is already filling up — requests from tenants, follow-ups from property owners, messages from service providers. Until now, that meant opening Gmail, sorting, copying, and forwarding. Now it simply means: open iDWELL and respond instantly.
With Gmail integration in iDWELL, your email communication becomes a seamless part of your daily workflow. Whether you’re using a personal inbox or a shared team mailbox, you stay in control: create tasks directly from emails, assign responsibilities, and ensure smooth handovers during absences.

How the integration works

Connecting your Gmail account to iDWELL takes just a few simple steps. Once linked, you can read and reply to emails directly in iDWELL – and convert them into tickets when needed to manage tasks transparently or collaborate with your team.

Everything stays in one place: emails, internal notes, files, and tasks are all centrally accessible. This not only streamlines communication but also makes it traceable – especially during busy periods or in cases of employee absence.

Key benefits at a glance

Create tickets directly from Emails
Create tickets directly from Emails
A tenant request is more than just an email – it often marks the beginning of a case. With just a few clicks, you can turn emails into tickets in iDWELL, assign them, or continue working on them efficiently.
Shared inboxes for smooth collaboration
Shared inboxes for smooth collaboration
Whether it's a central or property-specific inbox, iDWELL lets teams access shared mailboxes, handle emails together, and track the processing status in real time – avoiding duplicate replies or unclear responsibilities.
Easy handover during absences
Easy handover during absences
Even during vacation or sick leave, no message gets lost. Gmail integration allows personal inboxes to be shared when needed, ensuring a smooth continuation – without complicated forwarding rules or time-consuming searches.

Smarter communication for property management

The Gmail integration doesn’t just make emails accessible — it makes them actionable. Directly within your workflows. For your team. At the right moment. The result: greater transparency, fewer misunderstandings, and a truly connected approach to property management.

Watch our setup tutorial!

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