Quick, quicker, iDWELL: Implementation has never been this simple

In meetings with potential customers, we are often told that getting their business digitised and implementing intelligent solutions, such as the iDWELL software and app, is complicated and time-consuming.

In reality, the exact opposite is true: Getting started with iDWELL happens in the blink of an eye – faster than you can say “digitalisation”. Only a couple of steps are necessary until our smart system is all set and ready to help your company save money and to support your employees during their busy and often stressful day at work.

How does implementation work at iDWELL? 

iDWELL is not your average letting agent software. Our customer support team take care of the set up and integration – you only need to hit GO and iDWELL will go live. You and your customers will be able to use our different channels to communicate instantly, which won’t only save time, but also money, and help solve all kinds of issues in your buildings efficiently and to your customers’ satisfaction.

Also, after the official kickoff and onboarding with iDWELL, you will receive class-leading onboarding and training as well as marketing materials from our dedicated team.

7 easy steps on the pathway to digitalisation

Many business managers are concerned that implementing iDWELL will take up too much of their time. But no need to worry; our experienced team will do most of the few necessary steps for you, as you can read here:

Step 1: Building trust

During a kick-off meeting, you will personally get to know the Customer Support Team and talk about the next steps and, most importantly, your business needs.

Step 2: Implementing your customer portal & customer app 

In a next step, our team fully implement the complete system – portal and app – in your company’s branding (logo, company description)

Step 3: Implementing processes & workflows 

Now, we integrate all our carefully developed processes and workflows for you and your customers.   

Step 4: Adding customer data

We assess the quality of your data before importing it into the app and clean it (i.e. get rid of duplicates and faults) – either by using the import function or an API.

Step 5: Specific marketing materials 

We design brochures for you that promote your new customer app, and develop an info page on your homepage where your customers can log in.

Step 6: Onboarding

Our team will do the onboarding with your staff online (via Zoom, Google Hangout or Microsoft Teams). After our 1.5-hour webinar, you will be all set to work with iDWELL and we are always on hand to help with any processes or questions.

If you’d like to take a sneak peek at our workflows and software features, our Customer Support Team will also give you access to iDWELL’s knowledge base with lots of helpful tutorials and videos.

Step 7: iDWELL is set up

Your customers will be invited to the app, and you can immediately start documenting all your processes in iDWELL.

Do you still have any remaining questions about the onboarding process at iDWELL? Would you like to find out more about the features you can benefit from if you digitise your business today, supported by our intelligent property management software? Then don’t hesitate to contact us at contact@idwell.com!