About Dr. Moll & Punt OHG
With more than 7,000 units across approximately 250 properties, Dr. Moll & Punt OHG is one of the most innovative property management companies in the region. Combining decades of property management expertise with a clear digitalization strategy, the company is committed to sustainably increasing efficiency, service quality, and transparency.
At a Glance
- Type of management: Mixed portfolio (WEG, SE, and rental management)
- iDWELL customer since: 2024
- Units managed: approx. 7,000
- Employees using iDWELL: 25
Automation as a Driver of Efficiency – Insights from the iDWELL Practice Weeks
As part of the iDWELL Practice Weeks 2025, Florian Pfurtscheller, Digitalization Expert at Dr. Moll & Punt OHG, provided practical insights into how targeted automation is transforming daily operations. His key takeaway: automation is more than just technology – it is a strategic approach to redesigning processes that enhances both efficiency and service quality.
Main benefits of automation:
- Less manual work for routine tasks
- Faster response times to customer inquiries
- Improved tracking of service provider assignments
- Standardized documentation and processes
- More time for proactive customer service
A Two-Tier Approach to Automation
Partial Automation
- Triggered when existing tasks are updated
- Includes manual review steps for quality assurance
- Ideal for processes requiring human oversight
- Supports a gradual transition to fully automated workflows
Full Automation
- Initiated when new service requests are created
- Executes multiple actions simultaneously
- Automatic email notifications, service provider assignments, and Infoboard updates
- Particularly effective for standardized processes, such as elevator malfunctions
Practical Example: Elevator Maintenance Workflow
A highlight of the presentation was the fully automated process for handling elevator malfunctions:
- Immediate notification to affected residents when a report is received
- Automatic dispatch of work orders to maintenance companies
- Creation of Infoboard notices for the building
- Scheduling of follow-up reminders for status checks
Innovation in Maintenance Management
For recurring maintenance tasks, Dr. Moll & Punt OHG uses advanced automation to:
- Automatically create annual maintenance tickets
- Send reminders for follow-up appointments
- Automate documentation for accounting purposes
- Intelligently link related service requests
Best Practices for Successful Implementation
Process Documentation as a Foundation
- Creating comprehensive process manuals
- Visualizing existing workflows
- Systematically identifying automation potential
Gradual Implementation
- Starting with partial automation to build trust
- Implementing safety checks during the initial phase
- Transitioning to full automation for stable processes
Standardization of Templates
- Unified email templates
- Clear workflow patterns
- Consistent documentation practices
Automated Follow-Ups as a Success Factor
- Reminders after three days without a response
- Standardized urgency notifications to service providers
- Integration of maintenance intervals
- Automatic creation of future maintenance tickets
Impact on the Team
- Significantly reduced time spent on routine tasks
- Lower need for manual follow-ups
- Higher compliance with maintenance schedules
- Increased transparency across departments
Looking Ahead
Dr. Moll & Punt OHG plans to further expand its automation strategy:
- Expanding customer self-service options
- Further optimizing internal workflows
- Improving integration between systems
- Developing advanced automated control mechanisms
Conclusion
The experience of Dr. Moll & Punt OHG demonstrates how a well-balanced combination of partial and full automation, clear process documentation, and gradual implementation can sustainably optimize property management. The key lies in balance: technology takes over routine work, while human oversight safeguards service quality – resulting in an operation that runs efficiently and delivers exceptional customer satisfaction.
