About dydo Immobilien & Hausverwaltung
Since 2011, the Berlin-based family business dydo has stood for experience and expertise in managing more than 5,000 residential and commercial units. With a dedicated team of over 30 employees, the company focuses on condominium property management (WEG-Verwaltung).
Quick facts
- Type of management: WEG and SE property management
- iDWELL customer since: early 2024
- Units managed in iDWELL: around 4,000
- Employees in iDWELL: 27
Digital transformation that connects – how dydo is revolutionizing property management with iDWELL
At dydo, teamwork is the key to success. Whether working with property owners, service providers, or internally – personal commitment, fast response times, and transparent communication shape the company’s culture. Still, even the most well-coordinated teams can run into inefficiencies, especially when information is spread across multiple channels.
„We were looking for a system that could bring all our communication channels together – from traditional email to our AI-powered voicemail for calls outside of business hours. With iDWELL, we found exactly what we needed.“
— Marcel Smarslik, Deputy Managing Director
The implementation process went smoothly, thanks to hands-on support from the iDWELL team:
„The onboarding experience was outstanding. Our contact person was always available, responded quickly to our questions, and made the entire process easy and efficient.“
More structure, less stress – for teams and customers
Since adopting iDWELL, daily operations at dydo have become significantly more streamlined:
- Automation: Emails automatically become tickets – no more sticky notes, no more lost messages.
- Centralized task management: Everything in one place, clearly assigned and easy to track.
- Internal collaboration: Comments show who did what and when – instantly visible.
- Customer portal: Direct communication, real-time status updates, and full transparency – anytime, anywhere.
„Centralized case handling, automatic ticket routing, clear task visibility, and email integration have drastically accelerated our workflows.“
One clear sign of success: dydo’s consistently high Google rating of 4.9 stars – showing that customers appreciate the improved communication.
Digitization with structure, transparency, and efficiency
Training, support, and an intuitive interface all played a role in dydo’s decision. But what truly mattered: iDWELL allows them to embody their core values – digitally.
„iDWELL listens, evolves, and delivers exactly what today’s property management needs: structure, human connection, and efficiency.“
