With iDWELL Services, iDWELL takes the digitalization of property maintenance and cleaning to the next level. The platform connects property managers, service providers, and residents within a single digital ecosystem – covering everything from work orders to documentation and quality control.
At a Glance
The core strength of iDWELL Services lies in seamless communication between management, service providers, and residents. At Kager-Knapp Immobilien in Vienna, this has led to a significant reduction in phone calls and greatly simplified documentation processes.
The platform connects cleaning crews and building technicians via a multilingual app – available in German and several Eastern European languages. Currently, 288 properties are serviced digitally, with all work documented directly on-site.
In just the first few months, service providers proactively reported 108 incidents before they could escalate into major issues – enabling early detection and fast resolution.
The digital noticeboard informs residents about maintenance work, cleaning schedules, and important announcements. This transparency increases satisfaction and reduces inquiries to the management team.
A key success factor is comprehensive service provider training. Through personal onboarding and ongoing support from iDWELL, all tasks can be documented in under a minute – thanks to an intuitive user interface.
Planned platform enhancements include:
With iDWELL Services, property maintenance becomes more efficient, transparent, and modern. The platform creates a direct connection between management, service providers, and residents – setting new standards in the real estate industry. The experience of pioneers like Kager-Knapp Immobilien shows that investing in digital tools quickly pays off through optimized workflows, improved documentation, and increased satisfaction for all parties involved.