About Kirchenbauer Immobilien
Kirchenbauer Immobilien was founded over ten years ago as a brokerage firm and later expanded its services to include property management. Today, the six-member team manages 49 properties with a total of 450 units. The focus is on controlled growth and consistently high service quality for all clients.
At a Glance
- Type of Management: Mixed management (WEG, SE, and Rental Management)
- iDWELL Client Since: 2023
- Units Managed: Approx. 450
- Employees in iDWELL: 6
Digital Transformation with iDWELL & ERP Integration
Transitioning to iDWELL marked a key step in the company’s digital development. Initially implemented without an interface, the system was later integrated with Impower, enhancing scalability and interoperability of the digital infrastructure.
Benefits of Integration:
- Unified data collection through Impower with automatic synchronization to iDWELL
- Significantly fewer errors due to elimination of duplicate entries
- Nightly automatic updates for always up-to-date data
- Efficient document transfer between systems
Enhanced Customer Service
- Reduced phone calls and emails thanks to digital service requests
- Transparent tracking and documentation of maintenance work
- Digital bulletin board for real-time announcements
- 24/7 access to documents for property owners
Process Optimization
- Standardized workflows for repair requests and routine tasks
- Team-based task allocation instead of individual property responsibility
- Faster response times through automated processes
- Comprehensive recording of all property-related activities
Best Practices for Implementation
- Careful data cleansing before migration
- Gradual rollout: one property at a time
- Prepare full documentation before inviting owners
- Clear instructions and live demonstrations during client onboarding
Integration of iDWELL Services
- Digital documentation of cleaning services
- Real-time tracking of service provider assignments
- Early issue detection through service provider reports
- Greater transparency for property owners
Optimized Internal Collaboration
- Flexible task allocation based on complexity and competence
- Easier knowledge transfer and coverage arrangements
- Quick onboarding for new team members
- Improved internal communication and structured workflows
Conclusion
Kirchenbauer Immobilien demonstrates how a methodical implementation, focus on data quality, and full utilization of system capabilities can sustainably transform property management. The result: more efficient operations, increased customer satisfaction, and a future-proof, integrated management solution.
„Our structured implementation and the integration of iDWELL into our workflows have not only accelerated processes but also significantly improved the quality of our customer service.“
