About Michael Schulz Property Management
With over 20 years of industry experience, Michael Schulz Immobilientreuhand und Beratung eK manages around 1,200 units across 40 properties. The company stands for personalized client service, clear organizational structures, and the targeted use of digital tools to increase efficiency.
At a Glance
Type of Management: WEG, SE, and rental management
iDWELL Customer Since: 2024
Units Managed: approx. 1,200
Team Members in iDWELL: 5
10 steps to a successful iDWELL implementation
1. Change Management as the Foundation
- Open communication about existing challenges
- Early involvement of the team in solution discussions
- Fostering a positive attitude toward change
- Making the system’s benefits clear and understandable for everyone
2. Company Profile & FAQs
- Review and update company information
- Align corporate identity (logo, colors)
- Create comprehensive FAQs to ease daily operations
- Keep contact information current
3. User Management Configuration
- Define role permissions (managers vs. staff)
- Correctly assign property access rights
- Verify login credentials
- Set up notification preferences
4. Master Data Review
- Verify property details
- Check units and contact data
- Reconcile owner and tenant information
5. Email Integration
- Transition from personal to department-based addresses
- Create service-specific email accounts
- Define clear rules for email-to-ticket conversion
- Standardize handling protocols
6. Workflow Configuration
- Set up internal and external process flows
- Adjust based on service type
- Conduct test runs before go-live
- Continuously optimize based on real-world use
7. Service Provider Integration
- Keep contact data up to date
- Use categories for automatic task assignments
- Establish digital communication channels
- Ensure full documentation of all interactions
8. Template Management
- Use and adapt system templates
- Implement consistent response formats
- Regularly update content
9. Ticket System Training
- Create test tickets for practice
- Simulate various scenarios
- Introduce team challenges to encourage adoption
10. Make Use of Support
- Know how to access the Help Center and support channels
- Conduct regular team training
- Utilize available learning resources
Success Factors in the Implementation
- Close cooperation with a strong IT partner
- Gradual transition rather than a “big bang” approach
- Continuous collection of team feedback
- Ongoing process optimization
Results and Benefits
- More structured communication
- Improved documentation and traceability
- More efficient service provider management
- Higher service quality
Conclusion
The implementation of iDWELL at Michael Schulz Property Management demonstrates how careful planning, early team involvement, and a clear 10-step roadmap lead to a successful digital transformation. With a structured approach and continuous improvement, both efficiency and service quality can be significantly increased—turning change into an opportunity rather than an obstacle.
„Successful digitalization doesn’t start with technology—it starts with people who are ready to embrace the journey.“
